Terms & Conditions

Terms & Conditions

 

Any transaction you enter into with us through our website: www.collabskate.co.za is entered into with Collab Skate. Information you provide to us either on our website, by e-mail or through any other means of communication is held by Collab Skate. By accessing our website you automatically agree to all the terms and conditions, conditions of use, including privacy policy, acceptable use policy and all other policies which may appear elsewhere on this website. Our website is provided for your personal use and must not be used for any commercial purpose. We may change our website and correct, or update, information (including product information) at any time- without prior notice. Except with regard to the descriptions of products available for order, we do not guarantee the accuracy of any information provided on our website. We do not represent or warrant that the material contained in our website, any of the functions of our website and the server will operate without interruption or delay or will be error-free, free of any defects, viruses or bugs or compatible with any other software or material. You must not transmit through, or to, our website any material which is defamatory, distressing, harmful, obscene, pornographic, threatening or material that might infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or material which does not comply with all relevant laws.

Ordering on-line:

We have taken great care to present the products on our website as accurately as possible but the images you see will, of course, depend on the display and colour capabilities of your viewing equipment. Consequently, we cannot guarantee that the product images you see are a totally accurate representation of the actual merchandise.

Before placing an order please read the following information:

  • Accepting your order
  • Delivery and Shipment
  • Returns Policy

These pages form an important part of our terms and conditions. They also contain important information about your order.

By submitting an order to us either through our website or by telephone you represent and warrant that the payment details provided are valid and correct and that when your order is accepted and processed by us, payment will be made in full. If the Billing details for your order are the same as your Delivery address details, by placing an order on our website, you confirm that you are the person referred to.

Pricing Policy:

All prices shown on our website are in South African Rands and are inclusive of VAT at the applicable rate, but may change from time to time. We reserve the right to change prices if there is a change in the applicable VAT rate and will do our best to ensure that prices are always correctly shown. However, very occasionally, an error may occur. In this unlikely eventuality, we will attempt to contact you at the e-mail address you gave us when you placed your order. If we cannot contact you, or if we receive no response to our e-mail, we will continue to process the remaining items on your order.

Product Availability:

If an item sells out we will take it off our website at the earliest opportunity and it may not be made available again. If items that you order should be out of stock, or delayed for any reason, we will try to contact you at the e-mail address you provided when placing your order. If we cannot contact you, or receive no response to our e-mail, we will continue to process the remaining items on your order.

All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that it replaces. Substitutions will only be made with your consent.

Accepting your order:

The acceptance of your order will be deemed to occur on allocation of the items to your order. The completion of the contract between you and us will occur when the order is dispatched, unless you have cancelled the order- in accordance with our instructions.

We will send you an e-mail acknowledging your order, once it has passed through our security checks.

  • Please note Payfast (Our Payment Gateway) currently does not have the functionality to refund to International VISA cards due to an issue their acquiring bank is resolving.

We may not accept your order for one of the following reasons:

  • We may have been unable to obtain authorisation for your payment.
  • The item you ordered may be out of stock. (See Product Availability).
  • We may have identified a pricing or product description error.
  • There may have been a failure to meet the eligibility to order criteria as set out in our Terms and Conditions.

 

Payment:

  • We accept the following methods of payment: PayFast, EFT (Electronic Fund Transfer), Visa and Mastercard credit cards.
  • We do not accept American Express as a method of payment.
  • We take payment from your card at the time we process your order ready for dispatch.
  • Please note Payfast (Our Payment Gateway) currently does not have the functionality to refund to International VISA cards due to an issue their acquiring bank is resolving.

 

How does it work?

We use a payments processing service called PayFast, which enables easy, secure and instant transfer of money between online buyers and sellers.

With PayFast, buyers can make secure and instant online payments to sellers for goods and services. Buyers don’t pay anything to use PayFast and sellers are charged a small percentage of each successful transaction. The payments are kept in the seller’s PayFast account. When the seller requests a Payout, the money is transferred to their bank account. You can accept payments through PayFast if you’re an individual, a registered business or a charity.

For more information on how credit card details are handled, please visit the PayFast payment gateway privacy policy by here: https://www.payfast.co.za/privacy-policy

 

Cancelling your order:

If you would like to cancel your order please contact our office  by phone or email, stating your intention to cancel your order.

+27 21 705 0695

sales@collabskate.co.za

We always make a great effort to process orders immediately thus it may not always be possible to cancel an order being dispatched in time.

In this instance please return the order following the returns instructions contained in the parcel.

Returns Policy:

While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods, we will offer you a full refund or exchange. In order to receive a refund or exchange, the item(s) must be unused and in perfect condition, with all the labels attached, in the original packaging and you must contact us by emailing us on sales@collabskate.co.za. We can only issue refunds or exchanges on items that are returned to us within 7 days of receipt within the Republic of South Africa and 14 days of international receipt.

All successfully returned items will be credited to the account used to originally purchase the items. Any items returned from a delivery address outside of the Republic of South Africa will incur any taxes, import duties or shipping charges that apply.

PLEASE NOTE: ‘Unused and in perfect condition’ means that there are no marks on the item or any damage to the item. We will not accept any item with any indication that it has been used. In such cases, the item will be returned to the purchaser. Collab Skate is not responsible for any item that is not returned in the manner set forth above.

Privacy and Security:

Collab Skate respects your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).

Why do we need your information?

During an online purchase we collect certain information such as your name, surname, address and contact details. This information is then used to create your profile.

Your profile will enable you with a faster shopping experience by remembering your shopping cart and liked products for you. Your card details are NOT stored on our servers.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it for that specific reason only.

Collab Skate is committed to complying with the Promotion of Access to Information Act 2 of 2000 (PAIA) and its principles.

If you believe that your privacy has been breached by Collab Skate please contact us at info@collabskate.co.za and we will resolve the issue.

 

 

Our website uses the latest technologies to provide a safe, secure site for electronic commerce transactions.

Our Privacy and Security policy forms part of these Terms and Conditions. Visitors under the age of 16 should not sign-in to our website or submit any information to us. The intellectual property rights in our website are owned and controlled by Collab Skate. All material featured and information provided on our website, whether text or images, are protected by copyright, trademark and other intellectual property rights and are owned by or licensed to Collab Skate.

You may download, electronically copy or print any of the contents of our website on condition that you are using them for personal and not for commercial purposes. Use for any other purpose is strictly prohibited without prior written permission from Collab Skate. No right, title or interest in any of the contents of our website will be transferred to you as a result of downloading, electronically copying or printing or attaching to e-mail such material.

Liability and Indemnity:

In relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of our website.

We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage or loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of our website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of our website immediately if we consider that you have breached these Terms and Conditions.

Security of Transactions:

We take your security seriously and encrypt consumer data, such as credit card numbers, when you order directly through our website. We transfer the encrypted data over the Internet using secure socket layer (SSL) technology so that your online shopping experience is safe and secure.

Security of e-mail correspondence:

Our website also invites you to contact us via e-mail, through the ‘Contact Us’ page. E-mail correspondence is free format text and cannot be encrypted; therefore it is not a secure means of communication. Please do not send sensitive information, such as credit card information, through e-mail.

Internet Security:

Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the Internet, we cannot absolutely guarantee the security of your information provided over the Internet and cannot be responsible for this.

Keeping your information up to date?

We do our best to ensure that the information we hold is as accurate and as up to date as possible. Please e-mail us info@collabskate.co.za to notify us of any changes to the information you have previously given to us, or if you are aware of any inaccuracy in the information we hold about you.

Do we share your information with others?

We may need to pass your information on to others solely to enable us to provide you with the items you have ordered from us (postage /shipping companies).

What do we do with your information?

We do not have affiliate relationships with other companies and will not give your information to anyone other than a South African courier or postal service, who will need to know your delivery address and your telephone number so they can process your order.

By giving Collab Skate your Personal Details you consent to this limited disclosure to allow us to make our services available to you.

We may collect non-personal statistical data about the use of the website, such as sales, pages visited, times and volume of use of the services as well as traffic data. This statistical information does not include any information that can identify you personally or enable such third parties to contact you in any way. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.

We will also retain the information you provide us about yourself and details of any purchases you have made to enable us to offer products that are likely to interest you.

How can you stop receiving marketing communications from us?

If you wish to stop receiving marketing or market research communications from us or would like us to cease processing your information in any other way you can e-mail us from our ‘Contact Us’ page info@collabskate.co.za .

Have you received e-mails from us?

If you are on our e-mail mailing list you may have received e-mails from us about our products, special offers, competitions and other matters. Each e-mail we send contains an easy, automated way for you to stop receiving e-mails from us. If you wish to do this, simply follow the instructions shown at the end of any e-mail.

Jurisdiction:

Our website is controlled and operated in South Africa. These Terms and Conditions, and all matters connected with any order you place on our website, are governed by South African law and you agree to submit to the exclusive jurisdiction of the South African courts in relation to all matters connected with, or arising out of, our website or any order you place with us on it.

General:

Collab Skate reserves the right to change our Terms and Conditions at any time. In the event of any of these Terms and Conditions proving to be invalid or un-enforceable the remainder of these terms and conditions will still continue to have full force and effect.

Country of Domicile

This website is governed by the laws of South Africa and Collab Skate chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: PO Box 736, Plumsead, 7800

Variation

Collab Skate may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Collab Skate and is based in South Africa

Collab Skate contact details

Telephone: +27 21 705 0695; info@collabskate.co.za