Return and Refunds Policy
The provision of goods by Collab Skate is subject to availability. If the case arises where a product is unavailable, Collab Skate will contact you with options on how you would like to proceed.
Cancellation of an order can only be made prior to the payment of the order. Once the payment has been made, an order can only be cancelled before it has been dispatched by Collab Skate.
While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods, we will offer you a full refund or exchange. In order to receive a refund or exchange, the item(s) must be unused and in perfect condition, with all the labels attached, in the original packaging and you must contact us by emailing firstname.lastname@example.org. We can only issue refunds or exchanges on items that are returned to us within 7 days of receipt within the Republic of South Africa and 14 days of international receipt.
PLEASE NOTE: ‘Unused and in perfect condition’ means that there are no marks on the item or there is no damage to the item. We will not accept any item with any indication that it has been used. In such cases, the item will be returned to the purchaser. Collab Skate is not responsible for any item that is not returned in the manner set forth above.
Shipping costs for any returned items will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback on to the distributor of the product. It is then up to the distributor as to how they would like to resolve the issue and Collab Skate cannot be held responsible for issuing a refund.
All successfully returned items will be credited to the account used to originally purchase the items. Any items returned from a delivery address outside of the Republic of South Africa will incur any taxes, import duties or shipping charges that apply.
If you receive the wrong product, you must contact Collab Skate within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.