Shipping and Delivery
We offer free delivery for any orders of R650 or more to any destination within South Africa. To ensure safe, secure and reliable services, a courier company is used for all our deliveries.
Any orders below R650 will incur a delivery charge which will come up upon checkout. Our system will offer you the appropriate charge based on your delivery address.
We aim to process and deliver items in stock within 4-5 working days to Major Centers in South Africa (i.e. Cape Town, Pretoria, Johannesburg, Durban, Nelspruit, Bloemfontein, Polokwane, Kimberley, Pietermaritzburg, Port Elizabeth, East London and George): to your home, place of work or any other physical address you wish to specify.
We cannot deliver to a postal address (i.e P.O.Box / Private Bag).
After the collection of your parcel by the courier company, the Standard Delivery service to Major Centers is usually within 24-48 hours and to regional or remote areas, an additional 24-72 hours.
Delivery times are not guaranteed.
Delivery services are applicable from Mondays to Fridays only and exclude public holidays.
Upon delivery you will be requested to sign a proof of delivery slip.
Should an item not be in stock, you will be contacted and informed of an estimated date for delivery.
On occasion, there may be a small delay for reasons beyond our control (strikes, accidents, acts of God).
Once the items have been dispatched with the courier , we are unable to change the delivery address.
You will be able to trace your delivery by means of a tracking number that you will be given.
The Major Centers in South Africa are: Cape Town, Pretoria, Johannesburg, Durban, Nelspruit, Bloemfontein, Polokwane, Kimberley, Pietermaritzburg, Port Elizabeth, East London and George.
Regional (outline) areas are situated 80km – 100km from the Major Centers.
Remote areas are situated 200km – 1000km from the Major Centers.
Please note the following:
Additional charges may apply to the following: Saturday Services & Dawn Delivery, After hours, Public Holidays, In-City Sameday, Consulates & Embassies, Mines & Power Stations, High Risk Area’s & Chain Stores & Remote Area’s, Ports & Harbours, Game Farms & Farms & Plots or if you have opted for Cargo Insurance.
At Checkout: If the courier service option is not displayed, it means that you want your order delivered to a remote area which the system does not recognize. If delivery is to a main center and you are not offered the courier delivery, there could be a system error. In both cases, please contact us so that we can double check if the service is available for your post code and we can update our system or offer an alternative solution.
Upon dispatch of your order, ensure that there will be a recipient to sign for it. Should the courier company arrive at your delivery address and there is nobody to sign for it, the parcel will be returned to the depot. An additional re-delivery charge will apply in order for the parcel to be released and re-delivered to your address.
In transit Insurance: All goods are couriered at owner’s risk and subject to the Terms & Conditions set out by the courier company. However the courier company is able to arrange Cargo Insurance to cover the goods being moved and whilst in transit. Should you wish to opt for this service, this will be at an additional charge. Please contact us for this additional service.
International Orders: We deliver to Namibia, Botswana and Swaziland via Courier Services. Please contact us directly for all international orders as our system is not yet able to take SA VAT off your purchase.
Please note that you may have to pay customs duties when your order arrives in your country. This is out of our hands and we cannot be held responsible if you need to pay customs duties to receive your parcel.